Returns and Refunds Policy

Items can be cancelled if they have not yet been shipped from the shipping source.
If you wish to cancel, please contact us directly via the inquiry email address. Please note that we may not be able to accept your cancellation depending on the timing of the shipping company's arrangements.

Generally, we do not accept returns after purchasing products from our store.

We will only exchange products for alternative items if there are special reasons, such as damaged products, orders that we are not aware of, or orders that occurred due to our negligence.
(※Online shopping is not subject to the cooling off period.)

If you would like to exchange an item due to damage or defects, please contact us first.

In case of exchange due to customer's convenience <br>Please note that if you cancel, exchange, or have the package returned after shipment due to your convenience (including long-term absence, refusal to receive, etc.), you will be charged for both shipping costs, including shipping and return.

In case of defective products or missing items <br>If the product is defective or missing items after it arrives, please contact us by email within 2 days. Once we have confirmed the situation, please return the product to the sender by cash on delivery. After confirming the defective product, we will exchange it for a good product.