Description based on the Specified Commercial Transactions Act

Operating company	KATO Corporation
Name of the General Manager	Hisanori Kato
location	〒950-3304 1138-16 Kizaki, Kita-ku, Niigata City, Niigata Prefecture
telephone number	info.japanese.sake.kato@gmail.com (We do not accept phone inquiries.)
Support	If you have any questions about your order, please contact us using the contact details above. Phone support is currently unavailable. We will respond to your email inquiries within 3 days. Questions received on weekends or holidays will be responded to within 3 days.
Required fees other than the product price	Shipping fee: Varies depending on weight.
How to order	■Purchase onlinePlease place your order using the online purchase form.
Payment Method	Credit card VISA, MASTER and JCB are accepted. *Payment is limited to one time only.
Delivery time	■ We will deliver your order within one week. Delivery to remote islands may take 10 days or more. *Orders placed on Saturdays, Sundays, and holidays will be shipped on the next business day (weekday). ■Shipping We will ship the item via Japan Post EMS .
About product cancellations, returns and exchanges	You can cancel your order if it has not yet been shipped from the shipping company. If you wish to cancel your order, please contact us directly via the contact email address. Please note that we may not be able to accept your cancellation depending on the timing of the shipping company's arrangements. Generally, we do not accept returns after purchasing products from our store. We will only exchange products for replacements if there are special reasons, such as damaged products, orders that you do not remember, or orders that occurred due to our negligence. (※Online shopping is not subject to the "cooling off" period.) If you would like to exchange an item due to damage or defects, please contact us first. In case of exchange due to customer's convenience <br>Please note that if you cancel, exchange, or have the package returned after shipment due to your convenience (including long-term absence, refusal to receive, etc.), you will be charged for both shipping costs including shipping and return. In case of defective products or missing items <br>If the product is defective or missing items after it arrives, please contact us by email within 2 days. Once we have confirmed the situation, please return the product to the sender by cash on delivery. After confirming the defective product, we will exchange it for a good product.